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Address Labels Buyers Guide

We have put together this guide to help educate consumers what to look for when they are purchasing address labels or rubber stamps on the internet. Actually, this guide will educate you in what to look for when you are considering purchasing ANY item from ANY online store on the internet.

We hope this guide will be helpful. If you have any questions please feel free to email me at: BobNelson@LabelsExpress.com


 

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Thank you,
Robert E Nelson - President
Address Labels Express


How fast do you get your address labels?
What is the guarantee on address labels?
"Guarantee" from our competitors.
Testimonials from Address Labels Express customers
How secure is the website you are ordering from?
Is your information private or being sold?
How is customer service?
How is order follow-up?


How fast do you get your address labels?


Make sure the company you are considering ordering from tells you EXACTLY when you can expect your order. Make sure you know BEFORE you place your order. Did you know that some companies can take from 4 to 6 weeks to deliver your order?

When you order from us, you get your order in 9 to 10 business days if you request First Class Mail or 6 to 8 business days if you request PRIORITY MAIL.

 


What is the guarantee on address labels?


Find out what the guarantee is and if it is a limited guarantee. Guarantees can vary widely and some have NO guarantee at all. The most common guarantee for labels and stamps are that they will be reprinted only if the vendor makes an error. In every case we can find from our competitors, you are required to send back the item to them (you pay the postage) as proof that they made an error. Once they have the item and have verified that they made an error, they will reprint and ship the item to you. This can take another 4 to 6 weeks.
 

Our Guarantee is simple.

If for ANY reason you are not completely happy with your order . . .

We will gladly reprint it

OR

 Give you a full refund
 

 NO QUESTIONS ASKED!

 


"Guarantee" from our "Competitors".

Here are two actual guarantee policies from our competitors. As you can see, you need to know what the guarantee policy is BEFORE you buy.

 

"Guarantee" from one of our competitors

All products & services are provided "AS-IS" and without warranty except for as described below:

Orders are processed, printed, manufactured exactly as submitted by the customer via forms contained within site and/or any pages thereof. Any misprints or errors due to customer information input will be charged full price for the reprinting or re-manufacturing. In addition, any requested reprints (i.e. repeat orders) will also be charged full price.

Misprints or errors made on our behalf will be reprinted/re-manufactured at no extra charge once the entire order is returned to (competitors name) returns department at the contact address provided at this site, within 45 Calendar Days from the original order date. If an order is not returned within 45 Calendar Days from the original order date, (competitors name) reserves the right to return the item back to sender. (competitors name) also reserves the right to deny a reprint/re-manufactured request if the order was not returned within 45 Calendar Days from the original order date and will not be held liable for refunding any monies paid for that order or shipping fees.

No credits will be placed towards the customer's account balance, credit card or checking account for return shipment charges on any returned or reprinted orders.

 

"Guarantee" from another one of our competitors

If we print your labels incorrectly and the mistake is ours we will send replacements without question. You do not need to send the whole batch back - just one label to illustrate the mistake. If you do not notify us within 10 working days, you are deemed to have accepted the item(s) and we shall not have any liability towards you. If you have made a mistake in providing us with the details we can not offer free replacements. Please check carefully the details you send to us, and the order acknowledgement we send you.

 


Testimonials from Address Labels Express Customers


Customer testimonials can be a good measure if a company delivers more than they promise or how personalized their service is. Its one thing for a company to tell you how great their service is and what they promise you, its another thing altogether when actual customers are willing to share their positive experiences with a in a testimonial. Most people will give alot credibility when a friend recommends a company. The same can hold true for testimonials. A customer writing the testimonial really wants people to know what a great experience they had with the company. Companies that get alot of positive feedback from their customers will most likely post them.


Click here to see some of our customer testimonials

 


How secure is the website you are ordering from?

Internet security is an important issue for all online consumers. The site you are ordering from should use SSL technology. It is the industry standard and is used by the Giants on the internet such as Amazon.com, Yahoo.com, Target.com, Walmart.com and others. SSL technology encrypts all credit card and personal information until it reaches the vendor you are ordering from.



Here is what other measures we take to ensure your privacy.

* Our site uses SSL technology for the maximum security.
* Your credit card information is automatically deleted from our storefront after 30 days.
* We do not print out any documents with your credit card information on it.
* We do not download your credit card information on any of our computers.


Is your information private or being sold?


This issue is extremely important. Some companies make thousands of dollars selling or renting their customer list. Sometimes it is disquised on an order form that asks you to uncheck a box (that is already checked) if you do not want to receive information about "related products". Some companies will actually sell their products for a lower price because the more names they can collect, the more names they can sell or rent to other companies. Our opinion on this IT IS NEVER ACCEPTABLE to sell, rent or trade ANY customer information. Make sure that the company states that they do not sell, rent or trade customer information. They should have a customer privacy policy.

Our policy. We NEVER sell, rent or trade ANY customer information.
ALL customer information is STRICTLY CONFIDENTIAL.

 


How is customer service?


This one is a little difficult to judge until after you have ordered from a company but still it is important. To judge this BEFORE ordering from a company we have a few things to look at that should give you a pretty good indication if the company has good customer service.

Testimonials - the more they have, the better you can judge
Guarantee - the better the guarantee, the less your risk of being disappointed. 100% money back guarantee and no charge for redo orders is always the best.
Contact info - Make sure they have email contact info or phone number. Although some people prefer to contact companies by phone, we recommend using email. The reason? You have a printed record of when and what you requested. Also, it avoids telephone tag. When you email a company, try to be as specific as possible, so they can send you a specific answer to your question or concern. Your email in most cases be answered within 24 hours. We always encourage customers to email us with their questions or concerns. If they reach our voicemail when they call us, we invite them to leave a message, but to email us as well. This allows us to send them a response as soon as we read the email. This avoids telephone tag with the customer. If you want to test a companies response, you can email them a question and see how quickly they respond.


How is order follow-up

This is difficult to judge until after you have purchased from a company but I can tell you what we do. We send a series of three follow-up messages. Each one lets our customer know that if they have ANY question or concern to contact us and we will fix any problem or answer any question right away. Our first 2 follow ups let the customer know how much longer until their order will arrive. Our 3rd email is a follow-up to make sure the customers package arrived on time and as expected. It is important to us that our customers get exactly what they expected and we do everything we can to ensure that.


 

Last Updated 5-14-2010


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Here are a few words from some of our Happy Customers

Having been in the customer service business w/AT&T for years, I have been very impressed with your service.  You have a customer for life.  Thank you.
Rev. Barbara Jordan

Recently, I ordered labels from your company online.  I was extremely pleased with the service and the many emails keeping me informed of my order. It was a pleasure doing business with you and I would highly recommend your site and company.
Sincerely - Pat Stuart

"The stamper is the best one I've ever used (out of about a dozen in the past). Thanks and keep up the great customer service!"
Ken

I received my order already and have to admit......I'm pretty pleased with the service in which you provided.  I have yet to find a company that could compete with your standards.  Quick speedy service is always a plus in my book.  I think others should take a refresher course in customer service from you and learn a thing or two.
Thanks again,

A. Barrella


See what some of our other customers have to say! >>

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We accept Visa, MasterCard and AMEX

 

4311 Spruce Rd | St. Bonifacius, MN 55375 | Email: fastlabels@yahoo.com

Last Updated 4/17/2008