We have put together this guide to help educate consumers what
to look for when they are purchasing address labels or rubber
stamps on the internet. Actually, this guide will educate you in
what to look for when you are considering purchasing ANY item from
ANY online store on the internet.
We hope this guide will be helpful. If you have any questions
please feel free to email me at: fastlabels@yahoo.com
Thank you, Robert E Nelson - President
Address Labels Express
Make sure the company you are considering ordering from tells you
EXACTLY when you can expect your order. Make sure you know BEFORE
you place your order. Did you know that some companies can take
from 4 to 6 weeks to deliver your order?
When you order from us, you get
your order in 9 to 10 business days if you request First Class Mail or 6 to 8
business days if you request PRIORITY MAIL.
Find out what the guarantee is and if it is a limited
guarantee. Guarantees can vary widely and some have NO guarantee
at all. The most common guarantee for labels and stamps are that
they will be reprinted only if the vendor makes an error.
In every case we can find from our competitors, you are required
to send back the item to them (you pay the postage) as proof that
they made an error. Once they have the item and have verified
that they made an error, they will reprint and ship the item to
you. This can take another 4 to 6 weeks.
Our Guarantee is
simple.
If for ANY reason you are not completely happy with your
order . . .
Here are two actual guarantee
policies from our competitors.
As you can see, you need to know what the guarantee policy is
BEFORE you buy.
"Guarantee" from one of our competitors
All products & services are
provided "AS-IS" and without warranty except
for as described below:
Orders are processed, printed, manufactured exactly as
submitted by the customer via forms contained within site
and/or any pages thereof. Any misprints or errors due to
customer information input will be charged full price for
the reprinting or re-manufacturing. In addition, any
requested reprints (i.e. repeat orders) will also be
charged full price.
Misprints or errors made on our behalf will be
reprinted/re-manufactured at no extra charge once the
entire order is returned to (competitors name) returns
department at the contact address provided at this site,
within 45 Calendar Days from the original order date. If
an order is not returned within 45 Calendar Days from the
original order date, (competitors name) reserves the
right to return the item back to sender. (competitors
name) also reserves the right to deny a
reprint/re-manufactured request if the order was not
returned within 45 Calendar Days from the original order
date and will not be held liable for refunding any monies
paid for that order or shipping fees.
No credits will be placed towards the customer's account
balance, credit card or checking account for return
shipment charges on any returned or reprinted orders.
"Guarantee" from another one of our competitors
If we print your labels incorrectly
and the mistake is ours we will send replacements without
question. You do not need to send the whole batch back -
just one label to illustrate the mistake. If you do not
notify us within 10 working days, you are deemed to have
accepted the item(s) and we shall not have any liability
towards you. If you have made a mistake in providing us
with the details we can not offer free replacements.
Please check carefully the details you send to us, and
the order acknowledgement we send you.
Customer testimonials can be a good measure if a company delivers
more than they promise or how personalized their service is. Its
one thing for a company to tell you how great their service is
and what they promise you, its another thing altogether when
actual customers are willing to share their positive experiences
with a in a testimonial. Most people will give alot credibility
when a friend recommends a company. The same can hold true for
testimonials. A customer writing the testimonial really wants
people to know what a great experience they had with the company.
Companies that get alot of positive feedback from their customers
will most likely post them.
Internet security is an important issue for all online consumers.
The site you are ordering from should use SSL technology. It is
the industry standard and is used by the Giants on the internet
such as Amazon.com, Yahoo.com, Target.com, Walmart.com and
others. SSL technology encrypts all credit card and personal
information until it reaches the vendor you are ordering from.
Here is what other
measures we take to ensure your privacy.
* Our site uses SSL
technology for the maximum security.
* Your credit card information is automatically deleted from our
storefront after 30 days.
* We do not print out any documents with your credit card
information on it.
* We do not download your credit card information on any of our
computers.
This issue is extremely important. Some companies make thousands
of dollars selling or renting their customer list. Sometimes it
is disquised on an order form that asks you to uncheck a box
(that is already checked) if you do not want to receive
information about "related products". Some companies
will actually sell their products for a lower price because the
more names they can collect, the more names they can sell or rent
to other companies. Our opinion on this IT IS NEVER ACCEPTABLE to
sell, rent or trade ANY customer information. Make sure that the
company states that they do not sell, rent or trade customer
information. They should have a customer privacy policy.
Our policy. We NEVER
sell, rent or trade ANY customer information.
ALL customer
information is STRICTLY CONFIDENTIAL.
This one is a little difficult to judge until after you have
ordered from a company but still it is important. To judge this
BEFORE ordering from a company we have a few things to look at
that should give you a pretty good indication if the company has
good customer service.
Testimonials - the more they have, the better you can judge
Guarantee - the better the guarantee, the less your risk of being
disappointed. 100% money back guarantee and no charge for redo
orders is always the best.
Contact info - Make sure they have email contact info or phone
number. Although some people prefer to contact companies by
phone, we recommend using email. The reason? You have a printed
record of when and what you requested. Also, it avoids telephone
tag. When you email a company, try to be as specific as possible,
so they can send you a specific answer to your question or
concern. Your email in most cases be answered within 24 hours. We
always encourage customers to email us with their questions or
concerns. If they reach our voicemail when they call us, we
invite them to leave a message, but to email us as well. This
allows us to send them a response as soon as we read the email.
This avoids telephone tag with the customer. If you want to test
a companies response, you can email them a question and see how
quickly they respond.
This is difficult to judge until after you have purchased from
a company but I can tell you what we do. We send a series of
three follow-up messages. Each one lets our customer know that if
they have ANY question or concern to contact us and we will fix
any problem or answer any question right away. Our first 2
follow ups let the customer know how much longer until their order
will arrive. Our 3rd email is a follow-up to make sure the
customers package arrived on time and as expected. It is
important to us that our customers get exactly what they expected
and we do everything we can to ensure that.
Here are
a few words from some of our Happy Customers
Having been in
the customer service business w/AT&T for years, I have been very
impressed with your service. You have a customer for life.
Thank you. Rev. Barbara Jordan
Recently, I ordered
labels from your company online. I was extremely pleased with the
service and the many emails keeping me informed of my order. It was a
pleasure doing business with you and I would highly
recommend your site and company.
Sincerely - Pat Stuart
"The stamper is the best
one I've ever used (out of about a dozen in the past). Thanks and keep
up the great customer service!" Ken
I received my order
already and have to admit......I'm pretty pleased with the service in
which you provided. I have yet to find a company that could compete
with your standards. Quick speedy service is always a plus in my book.
I think others should take a refresher course in customer service from
you and learn a thing or two.
Thanks again, A. Barrella
